Flower Delivery Maidenhead – Terms & Conditions

Introduction

These Terms & Conditions govern the use of our online flower delivery services across Maidenhead and surrounding areas. By placing an order via our website, you agree to be legally bound by the following terms. We recommend that you read these terms carefully before proceeding with any purchase. Please note that these Terms & Conditions may be updated from time to time and it is your responsibility to check them regularly.

Scope and Application

These terms apply to all flower orders placed for delivery in Maidenhead and its neighbouring areas. Whether you order for same-day delivery or schedule future dates for delivery, your transaction will be subject to these Terms & Conditions. These terms do not affect your statutory rights as a consumer.

Order Process

Placing an order for online flower delivery in Maidenhead is a straightforward process:

  • Ordering: Browse our website and select your preferred flower arrangements, bouquets, and optional add-ons. When ready, add your chosen items to the basket.
  • Personalisation: Where available, you may include a personal message to be delivered with your flowers.
  • Order Review: After finalising your selections, review your order summary to ensure all details, including the recipient’s address and delivery date, are correct.
  • Account or Guest Checkout: You may choose to checkout as a guest or create an account for easier future orders.
  • Confirmation: Once your order is placed, you will receive an order confirmation on-screen and via the email address provided. This confirmation acts as our acceptance of your order, subject to successful payment and stock availability.

Should any part of your order be unavailable (for example, due to seasonal flower shortages), we reserve the right to substitute with flowers of equal or greater value and similar style, maintaining the overall aesthetic and colour palette of your chosen arrangement. We will notify you if a significant substitution is required.

Payments

Payments for flower orders in Maidenhead must be made at the time of purchase through our secure online payment system. Accepted payment methods include:

  • Major credit and debit cards (as displayed at checkout)
  • Online payment gateways (where available)

Your payment details are processed securely in compliance with relevant UK and EU data protection regulations. We do not retain your payment card details after the completion of your transaction. All prices shown on our website are in GBP (£) and inclusive of VAT where applicable. Delivery charges, if applicable, will be clearly indicated at the checkout before you finalise your purchase.

Orders will not be processed or dispatched until full payment has been received. If your payment is not authorised, your order will not be completed, and you will be notified accordingly.

Delivery Information

We offer flower delivery services across Maidenhead and surrounding areas as indicated on our website. Delivery availability, times, and fees may vary depending on the recipient’s address and the service selected (e.g., same-day or next-day delivery).

  • Delivery Times: While we aim to deliver flowers within your preferred time slot, delivery times cannot be guaranteed, especially during peak seasons such as Valentine’s Day or Mother’s Day.
  • Recipient Not Present: If the recipient is not available at the time of delivery, our driver may leave the flowers in a safe place, with a neighbour, or follow other delivery instructions as specified in your order.
  • Incorrect Address: It is your responsibility to ensure that the delivery address provided is correct and complete. We cannot be held responsible for late or failed deliveries due to incomplete or incorrect address details.

If a delivery attempt fails and cannot be completed due to circumstances beyond our control, we reserve the right to charge an additional delivery fee for subsequent attempts.

Cancellations and Amendments

We understand that circumstances may change, and you may wish to cancel or amend your flower order. Please note our policy below:

  • Order Cancellation: You may cancel your order for a full refund up until 24 hours before the scheduled delivery date. Cancellations requested less than 24 hours before delivery may not be accepted if your order has already been prepared or dispatched.
  • Amendments: For changes to your order (such as recipient details, delivery date, or personal message), please contact us as soon as possible. We cannot guarantee that amendments can be made, especially if the order has been prepared or dispatched.
  • How to Cancel: All requests for cancellation or amendment must be submitted via our website or customer service portal, quoting your order reference number.

In accordance with UK consumer protection laws, the right to cancel does not apply to bespoke or perishable goods such as fresh flowers once preparation has commenced. However, we will always endeavour to help where feasible.

Refunds and Returns

Your satisfaction is important to us. If you are not happy with your flowers upon delivery, or if they arrive damaged or not as described, please notify us promptly (ideally within 24 hours of receipt) with photographic evidence where possible. We will assess on a case-by-case basis and, if appropriate, offer a replacement, an alternative product, or a refund.

Please note that due to the nature of perishable products, we are unable to accept returns.

Substitutions

While we make every effort to supply products as pictured and described, fresh flower availability may vary due to seasonal or supply-related factors. If we need to substitute one or more flowers, they will be replaced with similar varieties of equal or greater value and similar style. Substitutions will be made with care to preserve the chosen theme and quality of your order. Major substitutions will be communicated to you where time allows prior to delivery.

Limitation of Liability

Our liability to you is limited as follows:

  • We will not be liable for any loss, damage, or inconvenience caused by circumstances beyond our reasonable control (including but not limited to delays due to adverse weather, strikes, transport issues, or supplier shortages).
  • Our total liability for any claim arising out of any order shall not exceed the total amount paid for that order.
  • Nothing in these terms seeks to exclude or limit our liability for personal injury, death, or for any matter which it would be unlawful for us to exclude or restrict.

Please ensure that you (and the recipient, if different) are not allergic to flowers or related products before placing your order. We cannot accept liability for adverse reactions unless caused by our negligence or mislabelling.

Customer Responsibilities

You are responsible for ensuring the accuracy of the information supplied during the order process, including recipient details and personal messages. It is also your responsibility to read and adhere to any care instructions that accompany your flowers to maximise their lifespan and enjoyment.

Privacy and Data Protection

We are committed to protecting your privacy and handling your personal data in compliance with all applicable UK data protection laws. We will only use your data to process orders, manage your account, and communicate with you about your purchases or our services. Further details can be found in our Privacy Policy.

Intellectual Property

All content on our website, including images, text, and branding, are the property of our company or our licensors and are protected by copyright and other intellectual property laws.

Governing Law and Jurisdiction

These Terms & Conditions, and any non-contractual obligations arising out of or in connection with them, are governed by English law. By using our flower delivery services in Maidenhead, you agree that any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

Changes to Terms & Conditions

We reserve the right to update these Terms & Conditions at any time. Updated versions will be made available on our website. Your continued use of our services after any changes constitutes acceptance of those changes.

Contact and Customer Support

If you have any questions or require assistance regarding your order or these Terms & Conditions, please contact our customer support team via our website. We endeavour to respond to all enquiries promptly and professionally.

Applicability

These Terms & Conditions apply to all customers placing orders for flower delivery in Maidenhead and the surrounding areas. By completing your purchase, you confirm your understanding and acceptance of these terms.

Thank you for choosing our Maidenhead flower delivery service. We look forward to delivering beautiful flowers for your special occasions.

Company Information

This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.

Our business correspondence address is .

HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Maidenhead, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.

All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Maidenhead.

For assistance with orders, returns or account queries, please fill out the Contact Us form.