Returns, Refunds & Complaints Policy
Our Fresh Flowers Guarantee in Maidenhead
At Flower Delivery Maidenhead, we are proud to serve our local community by delivering beautiful, freshly arranged flowers to homes and businesses throughout Maidenhead and the surrounding areas. We understand how important it is for your flowers to arrive in perfect condition, looking vibrant and fresh, just as you expect. Our fresh flowers guarantee ensures that every arrangement we deliver meets the highest standards of quality and freshness.
Damaged-On-Arrival Policy
Your satisfaction is our priority. If your flowers arrive damaged or not as described, please let us know as soon as possible. We kindly ask that you contact us within 24 hours of receiving your order and provide a clear photograph of the issue, including any damage to packaging or the flowers themselves. This helps us to both address your concern promptly and improve our delivery processes.
Freshness Window
We promise that all floral arrangements delivered by Flower Delivery Maidenhead will remain fresh and vibrant for a minimum of five days from the date of delivery, provided they are cared for according to our simple care guidelines. If your flowers begin to wilt or show signs of decline within this period, please reach out so we can make it right. Our reputation as a trusted local florist depends on the quality and freshness of every bouquet we deliver in Maidenhead.
Refund & Replacement Options
Your peace of mind is important to us. In the unlikely event that you receive flowers that do not meet your expectations for freshness or quality, we offer flexible solutions:
- Replacement: We will gladly replace your bouquet with a fresh arrangement at the earliest possible time, free of charge.
- Refund: If a replacement is not suitable, we can arrange a full or partial refund based on the nature of the issue. Refunds are typically processed back to your original payment method within a reasonable timeframe.
All requests for refunds or replacements must be made within five days of delivery, accompanied by photographic evidence when relevant. We take great care in reviewing each case and aim to resolve issues swiftly.
Complaints Process
If you are not completely satisfied with your flower delivery or the service you have received, we encourage you to share your feedback. Please contact us within five days of your order. Provide as many details as possible, including your order number, delivery address, and any supporting photographs if applicable. Our customer care team will acknowledge your complaint promptly and keep you informed throughout the resolution process. We are committed to fair, transparent, and courteous communication at every step.
Your Local Maidenhead Florist – Trusted & Reliable
Flower Delivery Maidenhead is dedicated to serving Maidenhead households and businesses with consistent excellence. As your local florist, your trust means everything to us, and we strive to ensure every customer is delighted with their experience. If you have any questions about our returns, refunds, or complaints process, please get in touch—your satisfaction is always our goal.
